⚫ General

Definitions: "We", "us", "our" refer to COLUMN® C.I. "You", "your", "user" refer to the customer or website visitor. "Product" refers to any personalised jewellery item sold on our website.

Eligibility: You must be at least 16 years old to make a purchase on our website.

⚫ Handmade Declaration

All jewellery items are handmade (manually manufactured) by COLUMN® JEWELLERY ENGRAVERS (Non-Public Trade) on behalf of JEWELLERYENGRAVERS.COM (Public/Online Retail). Engraving services are also provided by COLUMN® JEWELLERY ENGRAVERS; however, please note that the engraving process is not done by hand, as this would not be feasible.

⚫ Orders and Payment

Order Process: Orders can be placed through our website by following the instructions provided. All orders are subject to acceptance and availability.

Pricing and Payment: Prices are listed in GBP (£) and include VAT where applicable. Payment can be made through the methods specified on our website. Full payment is required at the time of order placement.

Order Confirmation: Your order constitutes an offer to purchase. We will confirm receipt of your order via email, but a binding contract is only formed when we accept and process payment, or upon dispatch of your product.

⚫ Personalisation and Uploads

Engravings and Customisation: You can provide text or images for engraving during the order process. Please ensure that all information is accurate and free from any prohibited content.

Photo Uploads: Users may upload photos for customisation purposes. By uploading photos, you confirm that you own the rights to the images or have obtained permission to use them. We reserve the right to reject any images that are deemed inappropriate or infringe on intellectual property rights.

⚫ Delivery

Shipping: We deliver to addresses in the UK, US, EU and Parts of East Asia. Delivery times and charges vary based on the destination and shipping method selected.

Delays: We are not responsible for delays caused by circumstances beyond our control, such as customs delays or postal strikes.

⚫ Returns and Refunds

1. Non-Returnable Items (Personalised Jewellery)

Returns & Replacement Policy for Personalised Jewellery
Under the Consumer Contracts Regulations 2013, personalised or custom-made jewellery is exempt from the standard 14-day return period. As each item is uniquely crafted to the customer’s specifications, we do not accept refunds for personalised items unless they are faulty, not as described, or do not match the agreed specifications.

However, as a matter of goodwill, we offer all customers the option to request a replacement if they are unhappy with the final product. This policy applies only to cases of personal dissatisfaction and does not affect your legal rights regarding faulty or incorrect items.

To qualify for a replacement:

• The original item must be returned to us before a replacement is made.
• Customers must notify us within 30 days if they are dissatisfied with the customisation.
  
  
  Important Notes:
  

Refunds are not granted based on personal preference if the item has been made correctly and is undamaged.

Under our company policy, you may return a customised item in exchange for a replacement within 30 days of purchase if you are unhappy with the design.

If the item is faulty or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Amazon, Etsy and Other Platform Orders:

For purchases made through third-party platforms (e.g., Amazon, Etsy), our return and replacement policy remains in effect, as these platforms recognize our approach to personalised items or have similar policies. Our policy is designed to be more flexible than standard marketplace policies, ensuring a fair resolution for customers. However, we still encourage reviewing the respective platform's policies, as certain processes (e.g., refund handling) may differ.

2. Faulty, Damaged on Arrival or Incorrect Items

If your jewellery arrives faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

If the issue is confirmed, we will cover reasonable return postage costs.

3. Cancellations & Order Changes

Due to the bespoke nature of our products, cancellations or modifications can only be made within 24 hours of placing the order. After this period, production begins, and changes may not be possible. If production has already started, we reserve the right to decline a cancellation or charge a cancellation fee to cover costs incurred

4. How to Request a Return

To report a faulty item, damage on arrival or incorrect customisation, please contact us directly through the website.

Once approved, we will provide return instructions.

5. Refund Processing

5-7 business days of receiving the returned item. Back to the original payment method.

6. How to Contact Us

For any queries, please contact us via the live chat button or by filling out the contact form on the contact page in the header or footer of the website.

⚫ Intellectual Property

Ownership: All content on our website, including text, graphics, logos, and images, is the property of COLUMN® C.I. and protected by intellectual property laws. Media present not the property of COLUMN® C.I. are of free public use and the authors accredited.

Use of Customer Content: By submitting content for customisation, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the content for the purpose of fulfilling your order.

⚫ Privacy

Data Protection: We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Your personal information will be used in accordance with our Privacy Policy.

Third-Party Services: We may share your information with third-party service providers for the purpose of processing your order. These providers are required to comply with data protection regulations.

⚫ Limitation of Liability

Exclusions: We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under UK law.

Limitation: Our total liability to you in connection with any product purchased through our website is limited to the purchase price of that product.

⚫ Changes to Terms and Conditions

Updates: We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the site constitutes acceptance of the updated terms.

⚫ Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

• E-MAIL CONTACT FORM
• HELP AND TROUBLESHOOTING PAGE
• LIVE CHAT (Bottom right of screen)

For security reasons, our main office address is not publicly displayed on our website. However, it is available to customers and legal entities upon request. Please contact us via email, our live chat or through our contact form, and we will provide the address promptly.

By using our website and placing an order, you agree to these Terms and Conditions. Thank you for shopping with JEWELLERYENGRAVERS.COM

⚫ Statement of Neuro-Divergence

The Founder, Owner, and Chief Executive Officer of JEWELLERYENGRAVERS.COM has an official diagnosis issued by the United Kingdom’s National Health Service (NHS), which has also been co-confirmed by private specialist diagnostic organizations.

As an ongoing policy, this organization is committed to advocating for neurodivergence in the workplace, marketing, associations, and hiring practices.

At this time, our status does not classify us as a licensed charity or non-profit organization, nor do we imply otherwise.