Introduction

Welcome to JewelleryEngravers.com, an e-commerce website operated by COLUMN C.I., providing personalised jewellery services, including engravings and photo uploads. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

General

Definitions: "We", "us", "our" refer to COLUMN C.I. "You", "your", "user" refer to the customer or website visitor. "Product" refers to any personalised jewellery item sold on our website.

Eligibility: You must be at least 16 years old to make a purchase on our website.

Orders and Payment

Order Process: Orders can be placed through our website by following the instructions provided. All orders are subject to acceptance and availability.

Pricing and Payment: Prices are listed in GBP (£) and include VAT where applicable. Payment can be made through the methods specified on our website. Full payment is required at the time of order placement.

Order Confirmation: Once your order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order. A contract is formed once we dispatch the product to you.

Personalisation and Uploads

Engravings and Customisation: You can provide text or images for engraving during the order process. Please ensure that all information is accurate and free from any prohibited content.

Photo Uploads: Users may upload photos for customisation purposes. By uploading photos, you confirm that you own the rights to the images or have obtained permission to use them. We reserve the right to reject any images that are deemed inappropriate or infringe on intellectual property rights.

Delivery

Shipping: We deliver to addresses in the UK and EU. Delivery times and charges vary based on the destination and shipping method selected.

Delays: We are not responsible for delays caused by circumstances beyond our control, such as customs delays or postal strikes.

Returns and Refunds

Personalised Items: Due to the personalised nature of our products, returns are only accepted if the item is defective or we have made an error in the customisation.

Non-Personalised Items: Non-personalised items can be returned within 14 days of receipt for a full refund, provided they are in their original condition.

Procedure: To initiate a return, please contact our customer service team with your order number and reason for return.

Intellectual Property

Ownership: All content on our website, including text, graphics, logos, and images, is the property of COLUMN C.I. and protected by intellectual property laws.

Use of Customer Content: By submitting content for customisation, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the content for the purpose of fulfilling your order.

Privacy

Data Protection: We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Your personal information will be used in accordance with our Privacy Policy.

Third-Party Services: We may share your information with third-party service providers for the purpose of processing your order. These providers are required to comply with data protection regulations.

Limitation of Liability

Exclusions: We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under UK law.

Limitation: Our total liability to you in connection with any product purchased through our website is limited to the purchase price of that product.

Changes to Terms and Conditions

Updates: We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the site constitutes acceptance of the updated terms.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

COLUMN C.I.
[Address]
[Phone Number]
[Email Address]

By using our website and placing an order, you agree to these Terms and Conditions. Thank you for shopping with JewelleryEngravers.com.